Vendor Management FAQs
What services are covered under the Vendor Management
program?
The program covers all aspects of managing your staffing vendors
from position announcements to invoicing and payment. The
program staff will be your single point of contact for all
your vendor-based staffing activities, even though you will
continue to utilize the services you are used to getting from
your existing staffing vendors. We will announce positions,
receive an screen resumes, arrange interviews, engage contractors,
provide orientation, handle timesheets, consolidate invoices,
handle vendor payments and communicate with vendors and contractors
to provide all administrative support to them. We will manage
your vendor lists, augment your procurement with our own vendor
network, in-house databases and Internet search engines to
try and ensure you always have the right candidate at the
right time at the right place.
In short we take all the administrative and labor-intensive
work off the hands of your hiring managers, recruiters and
accounting staff to free them up to focus on their core competencies.
We also implement best practices into the recruitment and
HCM process and institute continuous measurement to ensure
you have an accurate view of the performance of the program
and we can together incorporate improvements into the program.
What are the customer's typical responsibilities under
the program?
The customer's responsibilities are reduced to providing the
MatchBoard® staff with adequate information for them to be
able to provide appropriate services to you under the program,
to help implement standardizations and best practices in the
organization, and to provide feedback to help improve the
program.
The purpose of the program is to take most of the work related
to this function off the hands of your busy employees, so
there is very little that they have as responsibilities under
this program.
How exactly are incoming resumes handled and shortlisted?
All vendors submit resumes into the MatchBoard system corresponding
to various positions that may be open. Program managers use
MatchBoard features, their own screening abilities, discussions
with vendors and/or candidates, etc. to narrow down the list
of candidates to the best few that the hiring manager would
like to see. If not enough qualified candidates have been
found, the program manager may initiate further discussions
with vendors, expand the list or responding vendors, initiate
other searches, etc. until a suitable shortlist is created.
The Hiring Manager and the program manager may then jointly
go through the shortlist and identify those that the Hiring
Manager wishes to personally interview or evaluate. In most
cases, this results in a successful hire.
Because Hiring managers consistently deal with a single point
of contact, it becomes progressively easier and quicker to
communicate position requirements, candidate abilities, etc.
and eventually to fill those positions.
How will our existing vendors benefit from joining the
program?
Your existing vendors will benefit firstly from being able
to automate many of their internal functions in servicing
your requests, including on-line position announcements, candidate
submissions, candidate tracking, interviews, time-sheets,
invoicing, etc. Typically, they will also have a chance to
compete on more of your positions enterprise-wide. Because
of the high degree of automation they will be able to more
efficiently fill your positions, thereby reducing their own
costs. If they work with other MatchBoard customers, then
they can upgrade their matchboard software to be able to service
multiple independent customers from within their unified MatchBoard
system for a significant gain in efficiency.
What does the program cost?
The program fees are calculated as an administrative fee depending
on various factors including the volume of recruiting you
anticipate (both permanent as well as contingent workers),
the functions you wish the program to handle, etc. A MatchBoard
representative would be happy to sit with you to analyze your
requirements and prepare a quote.
Is the program suitable for small and medium sized companies?
Absolutely. The program brings big business benefits to small
and medium sized companies so they don't have to spend inordinate
amounts of time and money on recruiting. The program is highly
flexible so that you can buy only what you need without compromising
quality. The pricing model is also based on what and how much
you require in the program so that it is affordable even for
the smallest company.
Does the program cover permanent employees as well?
Yes, it covers permanent employees that you would hire from
vendors (agencies), to whom you would typically pay a fee
for such services. There are other programs available to cover
direct recruitment that you may be doing - e.g. via advertising,
job board searching, employee referrals, etc. Please see Recruitment
Outsourcing for more information.
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