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VENDORS: Vendors Overview | Benefits | Features | FAQs | Licensing


Vendors FAQs

  1. How do I use my MatchBoard® system to service my customers who are not on MatchBoard?
  2. One of my clients is a MatchBoard user, and I am currently using the Partner version of MatchBoard with that client. Another of my clients has signed up with MatchBoard. Do I need to install another Partner version of MatchBoard to service the new client?
  3. If my customer is already on MatchBoard, how do I sign up my company with him through MatchBoard?
  4. If I am using the Partner version, where does my MatchBoard database reside?
  5. How do I know other companies won't have access to my consultants or customer names?
  6. I currently post my available candidates on various job boards. What's special about the Matchboard Marketplace?
  7. How do I send my customers' position requirements out to my subcontractors without revealing my customers' names to them?
  8. We currently send formatted resumes, with our company logo, to our customers. How are resumes sent through MatchBoard formatted?
  9. What happens if one of my independent consultants has also applied to some of my competitors?
  10. Our recruiters work as a team on our customers' requirements. Can MatchBoard keep track of where recruiting credit should be given even if it is shared among recruiters?
  11. What features are available for managing our bench candidates - hiring, placing and project administration?
  12. How do I send Hotlists of my available candidates to my MatchBoard and non-MatchBoard customers?
  13. Can MatchBoard help me keep notes on our consultants about conversations, technical evaluations, negotiations, etc.?
  14. Won't MatchBoard introduce additional competition for me at my own accounts if my customers can deal with all the other vendor companies who are MatchBoard members?
  15. Will MatchBoard dilute our personal contact with our customers?
  16. I don't use IE as my browser. Can I still use MatchBoard?
  17. How do I get my existing resume database into MatchBoard?

How do I use my MatchBoard® system to service my customers who are not on MatchBoard?
MatchBoard has various features to enable you to service your non-MatchBoard clients from within your MatchBoard system, e.g. logging an open position, submitting candidates, tracking the progress of an open position, getting on-line customer feedback, etc. Although you will have the tightest integration with your MatchBoard customers, you can take full advantage of the workflow automation features of MatchBoard as well as improve the speed and quality of your service to your non-MatchBoard customers. MatchBoard has been designed keeping in mind that most companies will have both MatchBoard as well as non-MatchBoard customers.

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One of my clients is a MatchBoard user, and I am currently using the Partner version of MatchBoard with that client. Another of my clients has signed up with MatchBoard. Do I need to install another Partner version of MatchBoard to service the new client?
In the Partner version, your MatchBoard database is hosted by your customer who gave you the Partner version. Although you can still service both customers with Partner versions, you may have to contend with having your business information spread over two separate databases - one with each of your customers. You may wish to consider upgrading to a regular MatchBoard license so you can host your own MatchBoard database and then service any number of MatchBoard and non-MatchBoard customers without any duplication of work.

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If my customer is already on MatchBoard, how do I sign up my company with him through MatchBoard?
If you are a current MatchBoard user, you can simply exchange IDs with your customer and begin doing business with each other through MatchBoard. If you are not currently a MatchBoard user, you can either get a free copy of MatchBoard from your customer, or you can purchase a MatchBoard license yourself.

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If I am using the Partner version, where does my MatchBoard database reside?
Your database resides on the same server as your customer's MatchBoard database - either at the MatchBoard Data Canter or at your customer's site. If you prefer, you can host your own database (and service your other customers more efficiently, whether they are on MatchBoard or not) by purchasing your own licensed copy of MatchBoard. Please contact us for more details.

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How do I know other companies won't have access to my consultants or customer names?
No other company has access to your candidates or any other privileged information. When you purchase a MatchBoard license, your MatchBoard database resides on your own computers and is subject to all the security measures you have put in place for your installation. When you are using MatchBoard, you have to explicitly send data (or explicitly make it accessible) to others on the MatchBoard network in order for them to see it.

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I currently post my available candidates on various job boards. What's special about the Matchboard Marketplace?
The MatchBoard Marketplace is used only by MatchBoard employers and MatchBoard vendors, and is tightly integrated into their MatchBoard systems. Open Positions, Available Candidates, etc. in the Marketplace are implicitly vouched for by their respective companies by listing them under their own names. Both buyers and sellers are assured that they can quickly establish a reliable and efficient business relationship with any party they find in the Marketplace. You can also search resumes in the Marketplace using more powerful search engines, so you can very quickly shortlist qualified candidates without having to eyeball hundreds of resumes that keyword searches yield.

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How do I send my customers' position requirements out to my subcontractors without revealing my customers' names to them?
Sensitive information such as customer names are automatically suppressed by Matchboard when communications are made with outside parties. You can easily tailor exactly how much information you want to reveal to your subcontractors for any position requirement.

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We currently send formatted resumes, with our company logo, to our customers. How are resumes sent through MatchBoard formatted?
MatchBoard uses Microsoft Word files or formatted html files for resumes. You can format resumes using the full features of Word and send them to your customers with the formatting intact. If your resumes are currently stored as Word files, they can be used by MatchBoard without further conversion or formatting.

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What happens if one of my independent consultants has also applied to some of my competitors?
As in the manual process, it is likely that the same candidate is presented in response to a customer inquiry by more than one vendor company. MatchBoard attempts to detect such duplicates and flag them for the customer in the response to the inquiry. The customer may then choose which vendor to go through based on their internal guidelines (e.g. earliest submission, preferred vendor, etc.).

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Our recruiters work as a team on our customers' requirements. Can MatchBoard keep track of where recruiting credit should be given even if it is shared among recruiters?
MatchBoard allows you to associate one or more recruiters (including 'Lead Recruiters') with each recruiting task you undertake. Various detail and consolidated reports are available using which you can apportion credit to recruiters very flexibly.

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What features are available for managing our bench candidates - hiring, placing and project administration?
MatchBoard provides extensive features for screening, hiring, visa processing, promoting, placing and managing candidates you recruit for your bench. You can search for candidates on the web, receive on-line applications directly into your MatchBoard database, screen candidates based on experience in individual skills or other criteria, track employment related transactions (interviews, offers, document processing, visa applications and progress), publicize availability, provide automatic access to available bench candidates to your MatchBoard customers or to new customers via the Marketplace, track submissions and interviews, log placements and manage candidates on project (evaluations, availability, timesheets, etc.).
MatchBoard is designed to permit your employees to handle many more bench candidates and track information much better.

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How do I send Hotlists of my available candidates to my MatchBoard and non-MatchBoard customers?
MatchBoard has features for you to easily create and customize Hotlists on the fly and send them to anyone you select.

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Can MatchBoard help me keep notes on our consultants about conversations, technical evaluations, negotiations, etc.?
Yes. You can enter confidential notes on each candidate you enter into MatchBoard simply by clicking on the Notes tab. These notes are available to you as well as other authorized users (that you permit) throughout your organization.

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Won't MatchBoard introduce additional competition for me at my own accounts if my customers can deal with all the other vendor companies who are MatchBoard members?
No. Customers who subscribe to MatchBoard can see the resumes of only those of their vendors who they have explicitly added to their list of MatchBoard vendors. Therefore, if one of your customers becomes a MatchBoard subscriber, he will not automatically see resumes from every other MatchBoard vendor. Vendors can offer their candidates to MatchBoard customers only one of two ways - by getting the customer to add them to their list of MatchBoard vendors, or by accepting subcontracts.

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Will MatchBoard dilute our personal contact with our customers?
Your salespeople can significantly leverage their effectiveness through MatchBoard. MatchBoard handles all the routine business of soliciting and collecting customer requirements, briefing recruiters, reviewing resumes collected, submitting resumes to the customer, etc. MatchBoard also ensures that your salespeople will not miss out on Open Positions just because they were not in front of the customer when the position opened up. The customer can automatically send out each requirement to one or all vendors that they want to deal with. MatchBoard relieves your salespeople from the routine initial steps so they can step in when the customer wants to interview one of your candidates - the time that the customer wants to talk to your salesperson! MatchBoard frees up salespeople to focus on closing deals, on relationship building with their existing customers, on the large or unusual projects, and on winning new accounts.
Because MatchBoard handles much of the routine work, salespeople can now handle far more accounts, which can result in significantly more commissions.

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I don't use IE as my browser. Can I still use MatchBoard?
You can continue to use your favorite browser as you do now. MatchBoard comes pre-packaged with a compatible version of IE (Microsoft Internet Explorer) or you can readily download the latest IE version free. When you start up MatchBoard, it will automatically start up IE if required and run seamlessly using IE.

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How do I get my existing resume database into MatchBoard?
Depending on the nature of your existing database, it can be converted into the MatchBoard format. For most SQL or XML compliant databases, this is a straightforward and reliable process. Depending on how much information you currently keep for each candidate, you may or may not have all the information that matchboard is capable of tracking. Conversion Services are available to expertly convert your existing database.

 

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